Request deletion of your personal data
You can delete all your data directly from the EZer app:
Deleting your data in-app is immediate and permanent. This action cannot be undone. The app first asks our server to delete your server-side data, then wipes the EZer database on your device. A few local settings (for example the app-lock PIN and cached sign-in tokens) may remain on the device until you uninstall the app.
On your device:
On our servers:
Cloud backup (Google Drive / OneDrive) is part of EZer Plus where available. Backup files stay in your cloud account, but they cannot be restored after deletion because the encryption key is deleted with your data. Delete them from the EZer app folder of your cloud storage account if you want them gone too.
If you cannot access the app or need assistance, request deletion via email:
Subject: Data Deletion Request
// Email Template
Subject: Data Deletion Request
Dear EZer Privacy Team,
I am requesting the deletion of all my personal data associated with my EZer account.
Sign-in email (Google or Microsoft): [Your Email]
I understand that this action is permanent and cannot be undone.
Thank you
Confirmation
Within 48 hours
Completion
Within 30 days
If you are in the European Union, you have the following rights under GDPR:
Right to Access
Request a copy of your data
Right to Rectification
Correct inaccurate data
Right to Erasure
Request deletion of your data
Right to Portability
Export data in machine-readable format
Right to Object
Object to certain data processing
Right to Restriction
Restrict processing of your data
To exercise any of these rights, contact us at privacy@ezerapp.com
No. Backup files are stored in your own cloud storage account and must be deleted there. After Delete All Data they can no longer be restored, because the encryption key is deleted with your data.
No. Data deletion is permanent and cannot be undone. Backup files made before the deletion cannot be restored either, because the backup encryption key is deleted with your data.
Uninstalling removes the data on your phone only. Your server-side data (see "On our servers" above) remains until you delete it in the app or by email. Backups in your own cloud account remain and can be restored after reinstalling if you sign in with the same account and have not deleted your data.
Your everyday data is stored on your device. If you use AI statement parsing, the parsed transactions are stored on our servers until you delete them (or you can switch caching off in Security Settings with "Don't cache my statements on our servers"); there is no automatic expiry. After Delete All Data we keep only a pseudonymised consent record for 7 years, as the law requires, and aggregate crash and analytics data that cannot be linked back to you. If you were a member of someone else's household (Android), that household keeps your member record as "Former Member" without your name, and deletion markers for the items you shared (no amounts or details) stay for up to 180 days so the other members' phones remove their copies. Bill splits, settle-ups and reimbursements with other members also stay, without your name, because they are the other member's record too.
Before deleting, go to Settings → Privacy Dashboard → Export my data. You receive one ZIP with CSV and JSON files. Save it to your device; exported files are not encrypted.
If you have questions about data deletion or privacy: